Comments on: Smart TV connectivity

By: Razzaq

Razzaq — Mon, 17 Sep 2012 17:00:09 +0000

Every organization owned by the government is useless as far as the service is concerned.I divorced the PTCL 9 years ago and went for the private ISP to be able to sleep peacefully.

By: Navaid

Navaid — Mon, 17 Sep 2012 14:31:22 +0000

All of a sudden there is no coverage of the BPL, no football matches on Smart TV.

By: Waqar

Waqar — Mon, 17 Sep 2012 12:46:39 +0000

EXACTLY…. same problem… On every Friday, my internet and IPTV goes down… and Till Monday, i find no body , No complaint system work. I have to go to exchange and I Literally have to BEG them(On Monday they listen) and then they fix it, And then Its goes dead again on Friday. I am SICK of their services. THE worst service provider i have ever seen!

By: Umer

Umer — Mon, 17 Sep 2012 10:47:32 +0000

This problem is shared by many of us. PTCL is just current government – only promises and zero delivery !
Changing connection I see the only way.

By: anon

anon — Mon, 17 Sep 2012 08:22:15 +0000

Had the exact same experience. When we ordered their Smart TV and internet they arrived the very next day. It worked for maybe 10 days then stopped. We complained repeatedly and absolutely nothing happened for 3 weeks. We then switched to Nayatel and so far no problems at all.

Clearly the priority of PTCL is to get (read: trap) new customers and they don’t care about providing service to existing customers since they know most people would not switch to a different company after having paid for the TV box and Nayatel installation charges are more expensive (although it is more cost efficient if there are multiple TVs).

By: Fahad Sohail

Fahad Sohail — Mon, 17 Sep 2012 05:58:10 +0000

My PTCL Landline phone is one-way. I.e. there is no ring tone and we cannot dial a number. On the incoming call the person dialing hears the beep but we cannot hear it. Still after 5 days nothing has been done to resolve the issue. I have been given complaint No. 03. Kindly look into the matter.

By: Tariq

Tariq — Mon, 17 Sep 2012 05:25:48 +0000

PTCL is seriously devoted to setting new lows in customer service. My phone line has been dead for for over 1 month, and despite several complaints made on PTCL helpline and the DHA Phase II Exchange, PTCL has obstinately stuck to its stance of not resolving the problem. Even complaints made to PTA have gone unheeded. Previously their CSRs used to give 6 or 7 digit complaint numbers, now they either don’t tell me the complaint number or just give 2 digits to be ambiguous. It’s sad to see such a sorry state of affairs in what used to be a great organization just 3 or 4 years back.

By: Mohsin Mirza

Mohsin Mirza — Mon, 17 Sep 2012 04:07:12 +0000

Nearly same happening with me here in Faisalabad. in past 1 month I lodged number of complaints but of little or no use. I have 1 Mb connection but my downloading speed is about 50 kb that is often disconnected I am preparing for my exams, if internet remain dysfunctional further it will definitely tell upon my final exam.

By: Syed

Syed — Mon, 17 Sep 2012 02:58:00 +0000

Smart TV, you wish, it be working smartly in Pakistan, so soon. Are you serious?