THE new president of the National Bank has recently taken over its charge. We, the retired employees of the bank, take the opportunity to draw his attention towards the following:

After repeated requests and appeals of the pensioners for the last three years, the president of the National Bank has announced an increase in the pension at various unfair rates to the retired employees of the bank effective Jan 1, 2012.

The announcement was made vide Head Office Instruction Circular No 97/2012 dated 16.11.2012, imparting clear instructions therein to branch managers that arrears should be paid along with revised pension for the current month (i.e. Nov 2012) and subsequent individual letters of increase shall be sent to them as well as to the retirees at their home addresses.

The compliance of head office instructions is being held up by branch managers for want of instruction letters from the head office. It either shows incapability of not understanding the instructions contained in the circular or of not following them. The complaints in this regard were sent by many pensioners to the head office from various quarters and no action has so far been taken regarding it. Despite a lapse of three months, the management of the bank is silent over the issue and pensioners are desperately waiting for letters regarding their pension increase from the head office.

The president of the bank is requested to look into the matter as soon as possible.

MAHMOOD AHMAD MINHAS Lahore