PRAYERS and sympathy for the patient who wrote the letter a few days ago (Oct 14). As a responsible person from a different healthcare unit I would like to share some of my experience.

The quality of service is compromised when a healthcare unit has to attend to a large number of people in a limited time period.

This situation can change drastically if a medical institution delays or withholds a procedure.

It is imperative to remember that counseling patients and attendants is difficult for technical reasons. Our jobs are high pressured and extremely stressful.

Negligence on the part of some individuals brings down the reputation of the whole institute and team. Attitude, interest, ethics, empathy and civic sense are some mandatory things a healthcare professional should have, otherwise they are in the wrong line of work. Visionaries and leaders are playing their roles in building facilities, improving accessibility to healthcare for the masses with cost reduction. The operational management of an institute should also play its part and strengthen their mission.

Abdul Rehman

Administrator, Baqai Institute of Diabetology & Endocrinology

Karachi

Published in Dawn, October 24th, 2018

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