SBP launches complaint resolution portal for housing customers

Published January 22, 2021
The State Bank of Pakistan has launched a portal for complaint resolution to promote affordable housing in the country. — APP/File
The State Bank of Pakistan has launched a portal for complaint resolution to promote affordable housing in the country. — APP/File

KARACHI: The State Bank of Pakistan has launched a portal for complaint resolution to promote affordable housing in the country that would help the potential customers and also promote low-cost housing initiated by Prime Minister Imran Khan.

The SBP said that the prime minister presided over a meeting of the National Coordination Committee on Housing, Construction and Development (NCCHCD) in Islamabad on Thursday.

State Bank Governor Dr Reza Baqir presented key features of an online complaint resolution mechanism developed by the SBP to resolve complaints of potential customers under the government’s Markup Subsidy for Housing Scheme for affordable housing.

Mr Khan praised the development of a user-friendly and comprehensive complaint resolution mechanism to assist people who would like to borrow money under the scheme, said a statement issued by the SBP on Thursday.

The complaint resolution mechanism comprises an IT-based portal supported by a comprehensive network of State Bank and commercial bank staff to take care of problems faced by applicants of low-cost and affordable housing finance. The IT portal has been made live for registration of complaints.

The system will help resolve complaints within a predefined timeline with proper escalation mechanism.

The potential customers can already access existing systems and procedures of banks for resolution of their complaints.

In line with the government’s vision of making housing finance affordable, the State Bank on Oct 12 last year issued the government’s Markup Subsidy for Housing Scheme to help provide subsidised finance to low and middle-income individuals.

Published in Dawn, January 22nd, 2021

Follow Dawn Business on Twitter, LinkedIn, Instagram and Facebook for insights on business, finance and tech from Pakistan and across the world.

Opinion

Editorial

Military option
Updated 21 Nov, 2024

Military option

While restoring peace is essential, addressing Balochistan’s socioeconomic deprivation is equally important.
HIV/AIDS disaster
21 Nov, 2024

HIV/AIDS disaster

A TORTUROUS sense of déjà vu is attached to the latest health fiasco at Multan’s Nishtar Hospital. The largest...
Dubious pardon
21 Nov, 2024

Dubious pardon

IT is disturbing how a crime as grave as custodial death has culminated in an out-of-court ‘settlement’. The...
Islamabad protest
Updated 20 Nov, 2024

Islamabad protest

As Nov 24 draws nearer, both the PTI and the Islamabad administration must remain wary and keep within the limits of reason and the law.
PIA uncertainty
20 Nov, 2024

PIA uncertainty

THE failed attempt to privatise the national flag carrier late last month has led to a fierce debate around the...
T20 disappointment
20 Nov, 2024

T20 disappointment

AFTER experiencing the historic high of the One-day International series triumph against Australia, Pakistan came...