KE bills

Published April 15, 2021

AS a matter of routine, Karachi Electric (KE) has been sending the monthly bills either too close to the due date or not sending them at all. In both cases, it stands to make additional revenue through late payment surcharge without providing any additional service.

When you try to use the relevant helpline to file a complaint about non-receipt of the bill, the staff tends to talk rather casually, asking the callers to get hold of a duplicate bill. They should know that not everyone is computer-literate or owns a printer to get a copy of the bill. The KE management can at least train their helpline staff in basic mannerism.

l have always paid my bills on time (Account No: 0400001125050), and my record will prove this. There have been times when I had physically gone to their office in DHA phase IV to obtain a copy of my bill. But now, with Covid making life difficult and my advancing age, my movement is restricted.

The KE should send bills well ahead of time so that consumers may make their payment with peace of mind.

A sufferer
Karachi

Published in Dawn, April 15th, 2021

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