KARACHI: A consumer court has ordered a car dealer to pay Rs500,000 compensation to a customer for causing him “mental agony”.

Judge Javed Ali Korejo of the Consumer Protection Court (East) also imposed a fine of Rs50,000 on the dealer for providing inaccurate services to Muhammad Akbar.

The judge ordered the defendant to pay Rs500,000 “compensation and damages on account of mental agony” within 30 days.

The judge also ordered the dealer, Sheikh Hani Saboor, to hand over the original registration file of a sold-out car to Mr Akbar within 30 days.

Mr Akbar had taken the F.J International Society Motor’s proprietor Saboor to court under the Sindh Consumer Protection Act stating that he had purchased an unregistered Toyota Vitz car of 2019 model against a total sum of Rs2.5m from the defendant.

While the defendant handed him the possession of the four-wheeler upon full payment, he did not deliver the original file of the vehicle despite several requests and finally he refused to give such documents, he submitted.

Mr Akbar said he approached the car dealers’ association to lodge a complaint against the defendant, but the association did not entertain his requests. Henceforth, a legal notice was sent to the defendant, who did not bother to respond to it, he added.

Published in Dawn, March 28th, 2022