Explainer: What caused Microsoft outage, Windows blue screens?

Published July 19, 2024
Scoot passengers wait to be checked-in manually at Changi Airport Terminal 1 in Singapore after a global IT system outage, July 19, 2024. —  REUTERS/Caroline Chia
Scoot passengers wait to be checked-in manually at Changi Airport Terminal 1 in Singapore after a global IT system outage, July 19, 2024. — REUTERS/Caroline Chia

A global tech failure disrupted operations across multiple industries on Friday, halting flights and forcing a number of broadcasters off air, as the outage upended everything from banking to healthcare systems.

What happened?

CrowdStrike, a US cybersecurity company, is among the most popular in the world, counting more than 20,000 subscription customers around the world. According to an alert sent by CrowdStrike to its clients and reviewed by Reuters, its widely used “Falcon Sensor” software is causing Microsoft Windows to crash and display a blue screen, known informally as the Blue Screen of Death.

The alert, which was sent at 0530 GMT on Friday, also shared a manual workaround to resolve the issue.

Why did it happen?

“The damage to business processes at the global level is dramatic. The glitch is due to a software update of CrowdStrike’s EDR product,” said Omer Grossman, Chief Information Officer at identity security firm CyberArk.

EDR, or Endpoint Detection and Response, is a cybersecurity product that companies place on their clients’ computers to help defend them from hackers. That software, which runs in the background on clients’ machines, or endpoints, is used by cybersecurity firms to monitor for signs of attack on their clients’ networks.

“It turns out that because the endpoints have crashed — the Blue Screen of Death — they cannot be updated remotely and the problem must be solved manually, endpoint by endpoint. This is expected to be a process that will take days,” he added.

Who has been impacted?

The global tech outage has affected operations in different sectors internationally including at Spanish airports, US airlines, and Australian media and banks.

The governments of Australia, New Zealand, and a number of US states are facing issues, while American Airlines, Delta Airlines, United Airlines (UAL.O), and Allegiant Air (ALGT.O grounded flights citing communication problems.

In Britain, Sky News, one of the country’s major television news channels, was off air on Friday.

Why are so many impacted?

With the move to the cloud and with companies owning huge market shares, their software is running on millions of computers around the world.

“The damage to business processes at the global level is dramatic,” said Grossman.

Opinion

Editorial

Falling temperatures
Updated 04 Jan, 2025

Falling temperatures

Vitally important for stakeholders to acknowledge, understand politicians can still challenge opposing parties’ narratives without also being in a constant state of war with each other.
Agriculture census
04 Jan, 2025

Agriculture census

ACCURATE information relating to agricultural activities is vital for data-driven future planning, policymaking, as...
Biometrics for kids
04 Jan, 2025

Biometrics for kids

ALTHOUGH the move has caused a panic among weary parents mortified at the thought of carting their children to Nadra...
Kurram peace deal
03 Jan, 2025

Kurram peace deal

It is the state’s responsibility to ensure that people of all sects can travel to and from the district without fear.
Pension reform
03 Jan, 2025

Pension reform

THE federal government has finally implemented several parametric reforms introduced in the last two budgets to...
The Indian hand
03 Jan, 2025

The Indian hand

OFFICIALS of the Modi regime were operating under a rather warped sense of reality, playing out Bollywood fantasies...