Microsoft to let clients build AI agents for routine tasks from November

Published October 21, 2024 Updated October 21, 2024 03:33pm
Copilot logo is seen in this illustration taken May 20, 2024. — Reuters File Photo
Copilot logo is seen in this illustration taken May 20, 2024. — Reuters File Photo

Microsoft will allow its customers to build autonomous artificial intelligence agents from next month, in its latest push to tap the booming technology amid growing investor scrutiny of its hefty AI investments.

The company is positioning autonomous agents — programs that need little human intervention unlike chatbots — as “apps for an AI-driven world” that can handle client queries, identify sales leads and manage inventory.

Other big technology companies such as Salesforce have also touted the potential of such agents, tools that some analysts say could provide companies with an easier path to monetising the billions of dollars they are pouring into AI.

Microsoft said its customers can use Copilot Studio — an application that requires little knowledge of computer code — to create such agents in public preview from November. It is using several AI models developed in-house and by OpenAI for the agents.

The company is also introducing 10 ready-for-use agents that can help with routine tasks ranging from managing supply chain to expense tracking and client communications.

In a demo, McKinsey & Co, which had early access to the tools, created an agent that can manage client inquires by checking interaction history, identifying the consultant for the task and scheduling a follow-up meeting.

“The idea is that Copilot (the company’s chatbot) is the user interface for AI,” Charles Lamanna, corporate vice president of business and industry Copilot at Microsoft, told Reuters.

“Every employee will have a Copilot, their personalised AI agent, and then they will use that Copilot to interface and interact with the sea of AI agents that will be out there.”

Tech giants are facing pressure to show returns on their big AI investments.

Microsoft’s shares fell 2.8 per cent in the September quarter, underperforming the S&P 500, but remain more than 10pc higher for the year.

Some concerns have risen in recent months about the pace of Copilot adoption, with research firm Gartner saying in August its survey of 152 IT organizations showed the vast majority had not progressed their Copilot initiatives past the pilot stage.

Follow Dawn Business on Twitter, LinkedIn, Instagram and Facebook for insights on business, finance and tech from Pakistan and across the world.

Opinion

Editorial

26th Amendment
Updated 21 Oct, 2024

26th Amendment

Given the long-running feuds and divisions between state branches, the 26th Amendment could trigger a new standoff between the legal fraternity and govt.
SBP’s annual report
21 Oct, 2024

SBP’s annual report

GROWTH will remain tepid during the current fiscal due to deep structural imbalances, says the State Bank in its...
Breaking barriers
21 Oct, 2024

Breaking barriers

ONE in eight women in Pakistan is likely to be diagnosed with breast cancer at some point in her life. It is the ...
Human rights review
Updated 20 Oct, 2024

Human rights review

Instead of focusing solely on Pakistan’s economic woes, the state must take a holistic view.
Sinwar’s exit
20 Oct, 2024

Sinwar’s exit

IF Israel thinks its strategy of ‘decapitation’ — eliminating the leaders of outfits that confront it — will...
Cricket relief
20 Oct, 2024

Cricket relief

AS is always the case with Pakistan cricket, more common sense was required. And with some radical changes came the...