Samsung eyes rebound with Galaxy S8 phones
NEW YORK: Samsung on Wednesday unveiled its new Galaxy S8 smartphones, incorporating the virtual assistant Bixby, as the market leader seeks to rebound from a chaotic handset recall and a corruption scandal.
The South Korean giant’s mobile chief DJ Koh told a New York event the Galaxy S8 and S8+ handsets marked “a new era of smartphone design”. Fitted with screens of 5.8 and 6.2 inches, the two handsets include Samsung’s upgraded digital assistant Bixby, competing in a crowded field that includes Apple’s Siri, Google Assistant and Amazon Alexa.
The most striking feature of the new phones is what Samsung dubs an “infinity display” — an expanded glass screen that covers the entire front of the device and appears to curve seamlessly around its edges. The home button has been replaced with a pressure-sensitive section embedded under the screen. Both phones are water resistant and allow for biometric authentication with fingerprint and iris scanners.
Bixby marks a further step into services for the world’s biggest smartphone vendor, allowing users to shop, search for images and get details about nearby places with image recognition technology.
Samsung’s services chief Sriram Thodla said Bixby would allow for better navigation of applications on the phone. “We’ve built intelligence into the camera,” he said. “If you see something you want to buy, just point the camera at it and Bixby will find it from one of our partners.”
The digital assistant will also enhance the phone’s capabilities as a remote control for connected home devices, Thodla said.
The new phones will be available starting April 21, Samsung said. In the US market, they will be sold through major carriers and retailers, with unlocked devices priced from $725.
The Galaxy S8 release comes after Samsung was forced to recall its Note 7 phones for catching fire due to overheating batteries.
The debacle cost the South Korean company billions of dollars in lost profit and hammered its global reputation and credibility, during a torrid period that has also seen it embroiled in a corruption scandal.
Its vice-chairman Lee Jae-Yong, heir to the parent Samsung group, has been arrested and indicted for bribery, along with four other senior executives, in connection with a graft scandal that saw ex-president Park Geun-Hye impeached.
Samsung apologized to consumers for the recall and was forced to postpone the S8 launch. Its investigation blamed the problems on faulty batteries.
The firm later embarked on a campaign to restore its battered reputation, placing full-page advertisements in US newspapers that admitted it “fell short” on its promises.
Published in Dawn, March 30th, 2017