Police carry the body of a victim on a stretcher after a fire ripped through Grenfell Tower in west London on June 14. — AFP.
Large pieces of debris fell from the wrecked building, a 1970s local authority-built block in the working-class area of north Kensington, just streets away from the wealthy homes of Notting Hill.
Residents claimed the fire spread on the exterior of the tower, which had been covered in cladding in a major refurbishment completed last year.
London Mayor Sadiq Khan said firefighters had only able to reach the 12th floor at the height of the blaze. “A lot of people are unaccounted for,” he told Sky News television.
The London Fire Brigade said the cause of the fire was under investigation, but chief Dany Cotton said she had “never seen anything on this scale”.
She said the building's structure was stable enough for fire crews to scale inside, searching for survivors.
'We saw them dying'
Witnesses said they heard screaming from the upper floors as the flames raced up the tower. “I saw people jumping out of their windows,” Khadejah Miller, who was evacuated from her home nearby, told AFP.
Adi Estu, 32, who lives nearby and took refuge in a church with her husband and nine-month-old son, said: “I saw people flashing their lights for help, families flashing their mobile phones like a torch. But the smoke covered them.
“We saw them dying.” Salah Chebiouni, 45, who escaped from his ninth-floor flat with his wife and two children, said he was in his kitchen when “I saw fire outside my window”.
Members of the local community delivered food, water, blankets and clothes to the church and nearby community centre, where frantic families attempted to call their loved ones, fearing they could be stuck inside.
Eddie Daffarn, a 16th-floor resident, said he struggled to find the stairs as the building filled with black smoke until a fireman grabbed his leg and directed him to safety.
“Loads of people haven't got out of the building,” the 55-year-old said.
He said residents had complained for years about mismanagement of the block, saying he had warned that “one day there will be a catastrophic fire and that will hold these people to account”.
“This is mass murder and these people need to be put into court,” he said.
Prime Minister Theresa May said she was “deeply saddened” by the situation and has called an emergency meeting to coordinate the response to the fire, which comes just 11 days after eight people were killed in a terror attack on London Bridge and nearby Borough Market.
May faced further delays in forming her new government after a failed election gamble when her would-be allies said their agreement would be put back following the blaze.
Refurbishment concerns
The apartment block was built in 1974, but had recently undergone a major refurbishment, including a new heating and hot water system and new cladding on the outside.
The 8.7 million pounds ($11 million, 9.9 million euros) refit was completed in May 2016. “Since the refurbishment they've had problems with the electricity, problems with the gas,” said local resident Virginia Sang, 62.
Rydon, the construction firm which carried out the refurbishment, said it “met all required building control, fire regulation and health and safety standards”.
David Collins, a former chairman of the Grenfell Tower residents' association, said he was shocked but not surprised by the fire.
“Ninety percent of residents had signed a petition at the end of 2015 complaining about the mismanagement,” he said.
“If the same concerns were had in a wealthy part of Kensington and Chelsea they would have got resolved, but here they didn't.” Angus Law, from the Centre for Fire Safety Engineering at Edinburgh University, said the blaze seemingly had similarities with other recent fires worldwide.
“It appears that the external cladding has significantly contributed to the spread of fire,” he said.
He said regulations for tall buildings were intended to prevent the spread of fire, so if it does occur, “the consequences are often catastrophic”.